Janet LeBlanc + Associates is a team of dedicated professionals who are passionate about using the voice of the customer to drive business results. Working with senior management in private and public sector organizations, our team integrates operational, customer value and business performance measures to influence strategic planning, employee performance management and process improvement initiatives. With award-winning results in driving transformational change, Janet LeBlanc + Associates will help you tie customer strategies to bottom-line results — enabling you to reduce costs, boost productivity and drive business growth.